Refund policy
Return & Refund Policy
At ThePageLoft, your satisfaction is our priority. We stand behind the quality of our products with a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return or refund. If more than 30 days have passed since your order was delivered, we are unfortunately unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be in its original condition — unused, undamaged, and with all original packaging — and must be accompanied by your order number or other proof of purchase.
How to Start a Return
To initiate a return, please email us at with your order number and the reason for your return. Our customer support team will respond within 1–2 business days with return instructions. Please do not send your item back before receiving confirmation and return instructions from our team.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include your order number along with photos of the item and its packaging. In most cases, we'll provide either a free replacement or a full refund, and you won't need to return the damaged item.
Refunds
Once your return has been received and approved — or your refund request has been approved under our 30-Day Money-Back Guarantee — we'll process your refund to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
Return Shipping
If your return is due to a damaged, defective, or incorrect item, ThePageLoft will cover all return shipping costs. If you are returning an item due to a change of mind, you are responsible for the return shipping costs, and original shipping charges (if applicable) are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. To request an exchange, please email .
Non-Returnable Items
Certain items are not eligible for returns or refunds. These include digital products and e-books (including any complimentary bonus e-books) once they have been accessed or downloaded, gift cards, and any items marked as Final Sale or Non-Returnable.
Late or Missing Refunds
If you haven't received your refund after the stated processing period, please check your bank account again and then contact your credit card company or payment provider, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact us at .
Order Cancellations
Orders may be cancelled for a full refund before they have been processed or shipped. Once an order has shipped, it can no longer be cancelled and will be subject to the return policy outlined above.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at . We're always happy to assist you.